BCSA Client Portal
I was brought in to consult on UX integration with BCSA as their internal software development teams were being reorganized and refocused according to Lean and Agile principles.
I had short, medium and long-term goals:
| Short Term | Become part of the client portal development team, demonstrate the benefits of UX involvement quickly. |
|---|---|
| Medium Term | Integrate UX activities (Sprint 0 design research, task-focused user testing) into BCSA’s development processes. |
| Long Term | Visualize the future client portal to build shared context and secure funding support for ongoing client portal development. |
Client Portal Project
The Client Portal project aimed to provide a modern Javascript/HTML5 front-end to a third-party planning, permitting, licensing management system built on Microsoft technologies.
The base system was not designed for public access. A Silverlight-based public front-end had been added, but it had issues:- BCSA’s clients found it difficult to use
- It required a browser plug-in
- It could not be made responsive for use on mobile devices
The Client Portal project would address these issues using built-in browser functionality instead of relying on a plug-in.