BCSA Client Portal
I was brought in to consult on UX integration with BCSA as their internal software development teams were being reorganized and refocused according to Lean and Agile principles.
I had short, medium and long-term goals:
|Short Term||Become part of the client portal development team, demonstrate the benefits of UX involvement quickly.|
|Medium Term||Integrate UX activities (Sprint 0 design research, task-focused user testing) into BCSA’s development processes.|
|Long Term||Visualize the future client portal to build shared context and secure funding support for ongoing client portal development.|
Client Portal Project
- BCSA’s clients found it difficult to use
- It required a browser plug-in
- It could not be made responsive for use on mobile devices
The Client Portal project would address these issues using built-in browser functionality instead of relying on a plug-in.